Privacy Policy

Fettle Product Design Ltd (“Fettle”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use and protect your personal data when you visit our website or contact us.

Fettle Product Design Ltd is a company registered in England and Wales.

If you have any questions about this policy or how we handle your data, please contact:
hello@fettleproductdesign.com

Information We Collect

We may collect and process the following information:

  • Information you provide by contacting us via email or website contact forms (such as your name, company name, email address and enquiry details).

  • Information you provide if you subscribe to our mailing list.

  • Technical information collected automatically through our website platform (such as IP address, browser type and basic usage data).

Our website is hosted on Squarespace, which may collect certain technical information necessary for site performance and security.

How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide our services.

  • Send occasional updates if you have opted in.

  • Maintain and improve our website.

We do not sell your personal data.

Legal Basis for Processing

Under UK GDPR, we rely on:

  • Legitimate interests – to respond to enquiries and manage our business.

  • Contractual necessity – where processing is required to deliver agreed services.

  • Consent – where you have opted in to receive marketing communications.

Data Storage and Security

Email communications are handled via Microsoft 365.
Our website is hosted by Squarespace.

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss or misuse.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet legal and regulatory requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact hello@fettleproductdesign.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Cookies

Our website may use essential cookies to ensure proper functionality. You can manage cookies through your browser settings.